General

How do I create an account?

To register, please click here or visit: https://app.naborly.com/createaccount

How much does it cost to join Naborly?

To join Naborly and start using our services, there is a $50 non-refundable annual credentialing/membership fee. Please contact us if you have any questions before registering with Naborly.

We have two types of screenings, Basic for $30 and Pro for $50. To learn more about what is included in each type of screening visit our pricing page. You will only be charged for a screening once the you receive a Naborly Report.

Can I suspend my account after I’ve filled my vacancies?

At any time, you may opt out of your subscription by replying to this email or contacting support@naborly.com prior to your auto-renewal date. Membership fees are non-refundable.

What type of payments does Naborly accept?

Naborly accepts most major credit cards and debit cards.

Is the screening cost per applicant?

Yes. Naborly’s screening process and pricing is per individual applicant. Basic reports are $30 and Pro reports are $50 per. Each person who will occupy the rental unit or will be co-signing should complete a Naborly application.

How do I send a Naborly application?

After signing up for Naborly, log into your Naborly dashboard. Press “Send Application” and input the prospective tenant’s email and press “Send”.

Can applicants use mobile devices when filling out the online application form? 

Yes. Naborly supports both Apple and Android mobile devices. Our online application form is mobile viewer friendly.

Can a tenant use their own credit file?

To avoid fraudulent credit reports and help verify an applicant’s identity, Naborly has to pull credit directly from Equifax. Additionally, the Naborly Report includes information that is not available in most consumer credit files.

Does pulling credit affect a tenant’s credit score?

The Naborly pull with appear as an inquiry on a credit file. An inquiry can only affect a score up to 12 months. Usually, if the inquiry has any impact, it will be primarily in the first 6 months. Only 10% of a credit score is based on inquiries. The impact for most people is negligible.  The inquiry will be removed from the credit report after 2 years.

Why is my Pro Report delayed?

Naborly is only able to pull Criminal Records Monday through Friday, 10AM-5PM. While we are able to pull on weekends, it often isn’t as fast as Monday through to Friday. We cannot pull on statutory holidays. Naborly will send you the rest of the report as soon as it’s completed and follow up with the Criminal Records via e-mail by the following business day.

Reading My Report

What is a Naborly Report? 

The Naborly report is the result of a comprehensive background check based on the data provided by the prospective tenant, your rental property, and the rental market. It is an analysis of over 500 data points and uses the most accurate tenant screening algorithm to date. Naborly Reports include:

  • Credit Report  & Score
  • Identity Verification
  • Employment & Income Verification
  • Bankruptcy & Lien Search
  • Eviction Check and Analysis
  • Global Bad Tenant Database Search
  • Previous Address Verification
  • Legal and Court Record Search
  • Employment Stability Analysis
  • External Media Check
  • Pet Liability Analysis
  • Property Suitability Analysis
What is the Naborly score?

The Naborly score is ranked out of 100. Naborly analyzes over 500 variables in order to provide landlords with the best possible tenants. The Naborly algorithm captures and analyzes data based on the prospective tenant including their credit files, the rental property, and the rental market.

Where does the credit history portion of the report come from?

The credit information is powered by Equifax, North America’s leading credit reporting agency.

The Screening Report

Does Naborly provide Customer Support?

We are proud to offer customer support 7 days a week, 8am-8pm EST. Contact us by phone, live chat or email.

Does Naborly call references? 

Naborly makes employment reference calls on your behalf to help us verify income and employment of the applicant. Our goal is to verify using the data we find on the applicant through our partnerships (tax records, employment history records, credit, etc). If we’re unable to verify this information, one of our Tenant Screeners will reach out to the references provided.

Naborly does not call personal references or previous landlords. After a few thousand screenings we found that these calls actually made our results less accurate due to the limited ability to verify the identity of the person we’re speaking with.

What happens if a tenant has submitted incorrect documentation and is unresponsive?

Sometimes tenants provide incomplete, incorrect or even fraudulent documents. In these cases, we may require more information from the applicant. You as the landlord or property manager will always be included on email communication that goes between our customer support team and the applicant. On occasion when an applicant is unresponsive we follow up the next day. If we haven’t heard back from the applicant within 48 hours, we let you know and complete the application with unverified documentation – often leading to a low score.

Technical Support

How can I access my Naborly Dashboard?

Click here.

How do I change/update my email address? 

The email address used to sign up for Naborly is your username. If you need to make any changes or updates, please contact support@naborly.com.

Note: Naborly will send an email notification that the report is ready. Please ensure your account is associated with the most suitable contact information.

I forgot my password!

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